Working with Conflict and Diversity for Resources- myassignmenthelp

Question: Discuss about theWorking with Conflict and Diversity for Resources. Answer: Attitude refers to ones feelings towards something. It may be positive or negative feelings. On the other hand behaviour means the manner in which people contact themselves while with other people or the surrounding environment while conflict may refer to disagreement or struggle between two people over their differing views (Clayton, 2012, n.p).Almost everyone has once been in a conflict, for it comes from many areas like differing goals, personality, scarce resources, values and styles of thinking. Mostly leaders of groups and organisations find themselves in inevitable conflicts and they have to look for possible solution. Some people find it a challenge to deal with conflicts peacefully and might end up expressing negative attitudes and behaviours. However, people deal with conflicts differently. Dealing with a conflict depends with its nature, and the people who are surrounding you or rather the environment. Conflict between friends ca be solved easily, since there is a feeling of love that unites the friends. However, conflict between unknown people may be difficult to solve, since there is a gap, which is in between the two strangers. However, when a person has a way of solving problems, it becomes easy to deal with issues, since they have self ways of dealing with issues. Some apply the Johari windows, while others apply the MBTI method. Others would prefer using the TA while others would prefer using the DISC method. All these methods apply differently and everybody applies each according to the nature of the conflict. Self governed people are always responsible, and therefore manage conflict instead of taking it at hand. Myers-Briggs Type Indicator (MBTI) determines a persons psychological makeup and how they perceive and make decision. For example, women perceive that mechanical and electrical works are made for men. It has four personality description used to examine a person. (Djelic, 2010 n.p). One can either be introverted or extroverted, sensing or intuitive, thinking or feeling and judging or perceptive. Depending with the matter at hand, different responses are applied. The MBTI is a tool in form of a questionnaire, which was constructed many years ago, and contains questions which the individual answers day after day. When a change occurs, that is in terms of personality, the individual records in the appropriate gap (Jenkins, 2017 NP). The MBTI pushes one to change behaviour, since no one would like to record a negative issue in terms of behaviour in their questionnaire. It therefore adds effort and pushes the victim to work towards the positive. In other words, MBTI can be described as a t ool that pushes individuals towards the positive direction in life thus giving them a new test and perception of things in life. According to Johari window, there are four window panes namely; open area, blind area, hidden area and unknown area, which work under two factors, that is, what one knows about themselves and what other people know about them. It is useful tool used for understanding and training personal awareness and development, improving communications, interpersonal relationships, group dynamics, intergroup relationships and team development The Johari window is a tool that helps people determines their character, in terms of personality. For instance, it involves victims writing the adjectives which describe themselves, and then asking their close friends to write the adjectives which describe them too (Schneider, Wiesehomeier, 2010, pg 1115.). By doing so, the adjectives are evaluated by the people who know the character of the individuals in test and the results are given. The possibly and effectiveness of johari tool is brought about by the results which declare that the adjectives given by the individuals ad those written by the victim leads to a similar personality (Djelic, M.L., 2010 NP). People say that this method is tricky, but character is the end result of habit. To some, the adjectives written by the close friends are just opinions, and can change if asked to repeat. However, they remain constant all the time, only if the same character is being described by the same people. TA aims at giving individuals freedom from restrictive old-fashioned patterns of behaviour, free exchange of strokes without manipulation and spontaneity. TA model states that a person has ego-states of their personality and they have to converse with one another. The ego state has behavioural, social, historical and phenomenological aspects. The manner in which one reacts to a matter ,that is, the posture, tone, gestures and facial expressions used help to tell to which ego state that one is in. Through this model one can sense that an individual is either in good moods or bad moods from the way they respond to issues. One has to be a good listener and at the same time a good observer to be able to identify and notice any change in the way of responding. The Transactional Analysis Is a Tool used by individuals to determine personality is the therapeutic approach which was developed by Eric Barnes in early 1950s and has helped many people to determine who they are (Meiran,, Diamond, Toder, Nemets, 2011, pg 153). It helps people like patients understand of the psychological factors that may affect patient communication, an appreciation for the diversity created by different personality types, the ability to engage patients based on adult-to-adult interaction cues, and the ability to adapt the interactive patient counseling model to different personality traits. The DISC model provides common language that individuals can use to understand oneself and adapt their behaviors with others. It helps one in various ways like increasing yourself knowledge on how to respond to conflicts either motivating you or causing stress, improving working relationship, facilitate better team work and guide on productive conflict Disc refers to their characters which include dominance, influence, steadiness and conscientiousness. According to William Marston, each person has one or two characters, which are found in each letter (Folger, Poole, Stutman, 2017, N.P). They help in determining the character of a person, and the character lacks in one of the initials, then it will probably be found in the next initial. This theory puts character into a boundary meaning that human personality cannot exceed the border. All there communication tools have helped me in developing my attitude, character and behavior (Jenkins, 2017). I have come to understand that there is a certain border that one cannot exceed in terms of character, when applying the disc theory. According to Johari window, friends can determine my character by writing down the adjectives which describe my personality. I must also write down what I think about by self in terms of adjectives, and that helps determine who I am. The TA and the MBTI have also contributed much in this section. All these tools have helped me understand who I am, and how I can be able to change my personality (Brown, 2011 PG 200). The MBTI has helped me to keep in the right track, by avoiding mistakes which can be easily committed in life. For instance, when anger is about to rise, I quickly rush in and fill my questionnaire, and make sure I fill it positively. This helps me manage my anger and have become respectful person. For instance I was busy attending to customers in an office when a client I had attended before came down to the table. The client complained to me that I had issued the wrong receipt to her. However, I had carefully located her in her right position according to attendance. She also said that a fellow customer had arrived after her and had a recent number. I understood that the client did not want to queue up and wait (Cuppen, 2012 PG 35). I therefore thought of ignoring her at first, but remembered that she would still insist for justice. I was too busy to handle the case. So, instead of being patient, she informed the manager about the issue, which made my anger rise. Delaying to assist her did not mean full denial. I was waiting for the opportunity since I was committed. When the manager came in, he solved the issue. My anger came down but the rest of the clients thought that I was irresponsible. The client too had to wait for her time regardless her complain. (Cuppen, 2012 PG 35 The MBTI and the TA are the two tools which have helped me most in my areas of concern. Every time I feel like doing wrong, I remember filling my MBTI (Gherini, 2015 NP). Since I cannot bear with negativity, I work towards the positive. I can therefore manage my anger. And have become a responsible person ever since. These tools have challenged me since my character can be indentified through my habits. I am a human being, surrounded by evils and goods. It is therefore my choice to choose where to belong, and that is how people will know me, and definitely defines me. Almost everyone has once been in a conflict, for it comes from many areas like differing goals, personality, scarce resources, values and styles of thinking. Mostly leaders of groups and organisations find themselves in inevitable conflicts and they have to lookfor possible solution. Some people find it a challenge to deal with conflicts peacefully and might end up expressing negative attitudes and behaviours. Reference Brown, G.K., 2011. The influence of education on violent conflict and peace: Inequality, opportunity and the management of diversity. Prospects, 41(2), pp.191-204. Clayton, M., 2012. Smart to Wise: The Seven Pillars for True Success. Marshall Cavendish International Asia Pte Ltd. Cuppen, E., 2012. Diversity and constructive conflict in stakeholder dialogue: considerations for design and methods. Policy Sciences, 45(1), pp.23-46. Cur?eu, P.L. and Schruijer, S.G., 2010. Does conflict shatter trust or does trust obliterate conflict? 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Psychiatry Research, 185(1), pp.149-156. Schneider, G. and Wiesehomeier, N., 2010. Diversity, conflict and growth: Theory and evidence. Diversity, 2(9), pp.1097-1117.